Job Title: Guest Services Host (Host)

Dates of Employment: 2 weekends/month with occasional evening weeknight shifts- approximately 40 hours/month

Reports to: Guest Services Administrator

Position Description: The Guest Services Host is a member of the Guest Services Department and reports directly to the Guest Services Administrator. This is a part time, non-exempt position.

• Guest Services:
• Be visible and present and available in-person when applicable or available via the host phone at all times during the shift
• Be courteous, greet, and welcome guests to The Barbara C. Harris Camp and Conference Center for their visit
• Review information about the guest groups and their needs during their stay
• Welcome the group at their first meal
• On-site Guest Experience:
• Be present at the Dining Hall 15-20 minutes prior to all meals in order to be available to guests at a consistent time and to communicate with the kitchen
• Check public bathrooms and trash in guest spaces when housekeeping is not also on duty
• Light campfires for groups as required
• Walk the grounds and note any maintenance concerns on the log sheet in the Dining Hall and contact the on-call facilities team member when concerns are emergent
• Follow the reporting protocols for damage and incidents
• Be prepared to set up or connect audio visual equipment/screens/projectors/microphones
• Overnight Shifts
• Be available via the on-call phone and able to respond to emergencies on campus within 25 minutes if staying off campus, or stay overnight in BCH-provided housing if further away than 25 minutes
• Other
• When necessary, be prepared to clean and turnover a room for a guest, which includes but is not limited to stripping the bed, replacing all linens and towels, vacuuming, dusting, cleaning the bathroom
• Host may eat all meals in the dining hall
• Participate in all trainings including but not limited to, Safeguarding, CPR/First Aid/ Mental Health First Aid
• Walk-through all guest spaces at the end of a stay and ensure lights are off and buildings are closed down
• Occasionally, for especially tight turnovers, assist housekeeping in collecting dirty linens and delivering them to the laundry room in St. Johns.

• Courteous, approachable, amenable, respectful, and responsive demeanor when working with the public
• Excellent communication skills and ability to build long-term relationships
• Creative approach to work and problem solving
• Self-starter than can work both independently and collaboratively
• Flexible, dependable, professional behavior with a responsible work ethic
• Excellent written and communication skills
• Comfortable working in a faith-based community
• Reliable transportation
• Willingness and availability to work flexible hours, evenings, weekends, and overnights